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About Amazon by Codisto
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Amazon Account
- Common Amazon Account Errors
- My account was suspended, reinstated and now it shows it is in an error state?
- My refund is stuck in pending?
- I received an email from Amazon saying that a developer's access is about to expire. What does that mean?
- Why is my product showing as "Currently Unavailable" on Amazon?
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Listings and Orders
- Can I use the Amazon Sales Channel to fulfil Shopify web orders using Fulfilment by Amazon (FBA)?
- Can I use Amazon Channel by Codisto to just import Amazon orders into Shopify?
- Where do I update my product listings directly on Amazon or in Shopify?
- Can I list selected products/part catalog or do I have to list the entire catalog?
- Do I require GTINs (Barcodes like UPCs, EANs or ISBNs) to sell on Amazon?
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Sync
- How long does it take Amazon to update inventory?
- I fulfilled an order but it still appears as unfulfilled in Shopify, why?
- My Shopify inventory is out of sync with Amazon, what's wrong?
- The price I set in Shopify does not match the price seen on Amazon, why is this?
- The Listing on Amazon doesn't reflect what I have on my Product in Shopify, is the sync working?
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Amazon Channel App
- How long does it take to get products on to Amazon?
- I added the Amazon Sales Channel by Codisto app but now I can't find it in my Admin?
- Can I use a Excel or CSV to import into Amazon Channel?
- What does Amazon Channel by Codisto use as the source of truth for sync of data?
- Where Do I Process Amazon Refunds?
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Amazon Listing Errors
- Common Amazon Listing Errors Summary
- 4400 -Your seller account is not approved to offer seller-fulfilled products in this category at this time.
- 5000 - XML Parsing Error at Line <INSERT>, Column <INSERT>: cvc-
- 5002 - An internal error occurred. Please resubmit your data. For more details, see http://sellercentral.amazon.com/gp/errorcode/5002
- 5461 - You may not change the brand name on this ASIN. Please use the brand name currently shown on the ASIN detail page. If you believe you are using the correct brand name, contact Seller support https://sellercentral.amazon.com/hz/contact-us and mentio
